The service department with around 20 employees is located in Häggvik, Sollentuna.
Our service technicians are based in their hometown. This makes our work more efficient, which means that we can be on site faster with our customers after a fault report.
With our competence, we solve both emergency problems and maintenance from system level to the smallest detail out in the field with very short turnaround times if necessary and an agreed service level. We are the customer's representative in the field and collaborate with e.g. the traffic operator's staff in a positive and friendly spirit. We understand the importance of Modulsystem being representative and acting professionally in all our contact areas so that we both are and are perceived as the best choice for you as a customer.
Our service technicians have high competence and experience with the equipment that is installed in terms of hardware and software as well as associated communication technology. We are equipped with specially equipped cars, tools, laptops etc. Our service technicians also have special training such as tunnel authorization, hot work, eco driving, etc.
Modulsystem has its own help desk and support which handles customer matters, answers questions and coordinates service tasks etc.